Effective Date: [10/05/2024]
At WanderRoots Travel, we strive to provide excellent service and support for all your travel needs. Our refund policy outlines the terms and conditions under which refunds may be issued for travel bookings made through our service.
Please note that travel bookings are not made directly through our website. All bookings are completed through direct contact with our team, and we work with third-party travel providers (e.g., airlines, hotels, tour operators). As such, the refund policies of these third-party providers will apply to your bookings.
When you book travel through us, the refund eligibility and terms are governed by the policies of the specific travel provider (such as an airline or hotel). These policies vary by provider and may include:
We recommend reviewing the specific terms and conditions of the travel provider at the time of booking to understand their refund policy.
If you wish to request a refund for a booking, please contact us directly at [email protected]. We will assist in initiating the refund process with the relevant travel provider and provide guidance based on their policies. However, we cannot guarantee refunds for services that are non-refundable under the provider’s terms.
In some cases, wanderrootstravel.com may charge a service fee for facilitating your booking. Service fees are non-refundable once the booking has been confirmed unless otherwise specified at the time of booking.
Booking Changes: If you wish to make changes to your booking, please contact us as soon as possible. Any changes to your travel arrangements will be subject to the change policies of the travel provider, which may include additional fees or penalties.
Cancellations: If you need to cancel your booking, please contact us immediately. Refund eligibility will depend on the travel provider’s cancellation policy and any applicable deadlines.
In the event of unforeseen circumstances (such as natural disasters, pandemics, or government-imposed travel restrictions), some providers may offer flexible refund or rebooking options. We will work with you and the provider to explore available options, but we cannot guarantee a refund in such cases.
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact us: [email protected].